Terms & Conditions
Terms and Conditions of Gameology SRL
(Company number: BE 0891.368.632), registered in Brussels, Rue de la Tribune 8.
1. General Provisions
1.1 These general terms and conditions apply to the online store operated by Gameology SPRL, available at www.outpostbrussels.be.
The products sold in the online store include, among others, board games, trading card games, single cards, accessories, and more.
1.2 These general terms and conditions apply to all offers made on www.outpostbrussels.be.
The terms are accessible to everyone and stored on www.outpostbrussels.be.
Upon request, a written copy can be provided.
1.3 By placing an order, you acknowledge that you accept the delivery and payment conditions.
Gameology SRL reserves the right to modify its delivery and/or payment terms after the expiration of their validity period.
1.4 Gameology SRL guarantees that the delivered product conforms to the agreement and meets the specifications stated in the offer.
1bis. Sales Exclusively for Consumers (B2C)
The website www.outpostbrussels.be is intended exclusively for sales to end consumers (B2C).
The products offered are not intended for professional resale.
No B2B (Business to Business) sales are made through the website, and no invoices will be issued in the name of a company or legal entity.
Purchases made through the website are considered personal purchases, and the documents provided to the customer (such as order confirmations, receipts, etc.) do not constitute a commercial invoice intended for business use.
2. Delivery
2.1 Deliveries are made while supplies last.
2.2 Orders are shipped only after Gameology SRL has received payment. Products collected in-store will be available at release date in our store Outpost Brussels, rue de la tribune 8 1000 Brussels.
2.3 Gameology SRL will process orders within 7 days after receiving payment. If this is not possible (for example, because the ordered item is out of stock or no longer available), or if there is another delay, or if an order can only be partially fulfilled, the customer will be notified within one week after placing the order and has the right to cancel the order free of charge.
2.4 The delivery obligation of Gameology SRL shall, unless proven otherwise, be deemed fulfilled once the goods have been offered to the customer once.
2.5 All delivery times mentioned on the website are indicative. No rights may be derived from these timeframes.
3. Prices
3.1 Prices will not be increased during the validity of the offer, except when required by law or if the manufacturer imposes a price increase.
3.2 All prices on the website are subject to printing and typographical errors. No liability is accepted for such errors. If an incorrect price is listed by mistake, it will be corrected immediately, and the buyer will be informed. In case of a price change, the buyer may cancel the purchase.
3.3 All prices are expressed in EURO and include VAT.
4. Cooling-Off Period / Right of Withdrawal
4.1 In the case of a consumer purchase, the buyer has the right to return the delivered goods within 14 calendar days without stating any reason. This period starts on the day the products are delivered.
If the buyer has not returned the goods to Gameology SRL after this period, the sale is considered final.
Before returning goods, the buyer must notify Gameology SRL in writing. The buyer must provide proof that the goods were returned in time, for example, with a postal receipt.
Returns must be made in the original packaging (including accessories and documentation) and in new condition.
If the products have been used, damaged, or altered by the buyer, the right of withdrawal lapses.
In accordance with the above, Gameology SRL will refund the total purchase amount, including any shipping costs charged, within 30 days after receiving the returned goods.
Return shipping is entirely at the expense and risk of the buyer.
5. Data Management
5.1 When you place an order with Gameology SRL, your personal data will be stored in the customer database of Gameology SRL. The company complies with privacy legislation and will not share your personal data with third parties.
5.2 Gameology SRL respects the privacy of users of its website and ensures the confidential handling of all personal data. The buyer may request access to, modification, or deletion of this data at any time.
5.3 Gameology SRL may use a mailing list in certain cases. Each mailing contains instructions on how to unsubscribe from the list.
6. Warranty
6.1 Gameology SRL guarantees that the products it supplies meet the standards of usability, reliability, and durability reasonably expected under the sales agreement and, where applicable, includes the manufacturer’s warranty of the delivered product.
6.2 The buyer must inspect the goods immediately upon receipt. If the delivered item appears incorrect, defective, or incomplete, the buyer must notify Gameology SRL in writing before returning it. Any defects or incorrectly delivered goods must be reported in writing within two weeks after delivery.
Returned goods must be in their original packaging (including accessories and documentation) and in new condition.
Use or resale after discovering a defect voids the right to claim or return.
6.3 If Gameology SPRL deems the buyer’s complaint justified, the company will, at its discretion, replace the product free of charge or agree to a written settlement of compensation. The liability of Gameology SRL is limited to the invoice amount of the concerned goods or, at its discretion, to the maximum amount covered by its liability insurance.
Any other liability, including for consequential damages or loss of profit, is excluded.
6.4 This warranty does not apply (1) to “unsealed” products such as single cards, or (2) if the goods have been exposed to abnormal conditions, treated carelessly, or used contrary to the instructions of Gameology SRL or those on the packaging.
7. Offers
7.1 All offers are non-binding unless otherwise stated.
7.2 Upon acceptance of a non-binding offer by the buyer, Gameology SRL reserves the right to withdraw or amend the offer within three working days after receipt of the acceptance.
7.3 Verbal commitments are binding only if confirmed in writing by Gameology SRL.
7.4 Offers from Gameology SRL do not automatically apply to subsequent orders.
7.5 Gameology SRL cannot be held to an offer if the buyer should have understood that the offer or part of it contained an obvious mistake or typographical error.
7.6 Additions, changes, or supplementary agreements are only valid if agreed upon in writing.
8. Agreement
8.1 An agreement between Gameology SRL and a customer is concluded once an online order has been reviewed and approved by Gameology SRL for feasibility.
8.2 Gameology SRL reserves the right to refuse any order or assignment without providing reasons, or to accept it only on the condition of prepayment or cash on delivery.
9. Images and Specifications
9.1 All images (photos, drawings, etc.) and data regarding weights, dimensions, colors, and packaging shown on the website of Gameology SRL are approximate and indicative. They cannot be grounds for compensation or cancellation of the agreement.
10. Force Majeure
10.1 Gameology SRL shall not be liable if it is unable to fulfill its obligations due to force majeure.
10.2 “Force majeure” refers to any circumstance beyond the reasonable control of Gameology SRL, including but not limited to supplier delays, internet or power outages, email disruptions, transportation problems, strikes, government measures, supplier negligence, illness of personnel, or defects in tools or transportation means.
11. Disputes / Applicable Law / Jurisdiction
11.1 Any complaints must be submitted to Gameology SRL by registered mail within 7 calendar days after receipt of the goods.
11.2 All agreements are governed by Belgian law.
11.3 Any disputes arising from an agreement between Gameology SRL and the buyer that cannot be resolved amicably shall fall under the jurisdiction of the Courts of the Judicial District of Brussels, unless Gameology SRL chooses to submit the dispute to the competent court of the buyer’s place of residence. Disputes within the competence of the Justice of the Peace shall be submitted to that court.